Thousands of customers HSBC In the UK, they reported that they were unable to access some mobile and online banking services, the latest in a long line of such problems facing UK entities.
Downdetector, which tracks outages, reported that complaints began shortly after 07:00 (Greenwich Mean Time) It peaked at more than four thousand at 9:00 a.m., with hundreds of customers complaining of problems by 4:00 p.m.
HSBC acknowledged these problems.
“We are working hard to restore service A bank spokesperson said: “HSBC UK’s online and mobile banking services, including enabling online card purchases through the app.”
“We realize this is really frustrating for some of our customers, and We are very sorry for the inconvenienceHe added that the failures are the result of “a problem in the internal system,” according to the spokesman.
Consumer advocates said problems It was the largest British bank Especially dangerous given that it is one of the busiest shopping days in the country.
“This disruption by HSBC will cause a real headache for many of its customers. In the worst case, it could prevent people from making basic payments such as rent and bills, but it also falls on Black Friday, one of the busiest shopping days in the world.” “Which one?” said Sam Richardson, deputy editor of the consumer advocacy magazine.
In recent years, regulators and politicians They have repeatedly asked banks to avoid this kind of problemAt a time when lenders are reducing their physical presence and encouraging customers to rely on digital services.
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