Mike Regnier, CEO of Santander UK, demonstrated this approach to concerns about the increase in the cost of living during an interview with BBC News. The story (above) took place behind the scenes of one of the bank's financial support centers and spoke to employees who were receiving calls from people experiencing financial difficulties. Some customers were looking for basic advice on how to cut expenses, while others were calling to see if they could access funds to pay for essential items.
Santander UK echoes the message the group is conveying to its customers, individuals and businesses experiencing economic hardship: “If you need help, call”. Mike explains that for those suffering the effects of rising rates, Santander offers guidance on how to manage their finances and explores the options available to households around mortgage payment arrangements and the length of their mortgage terms.
The increase in the cost of living also affects businesses, which is why Santander UK also encourages its SME clients To communicate To seek support at the first sign of difficulty. In the following video you can see how The Bowgie Inn, a pub From Newquay (in southwest England), she has been affected by the rising cost of living and how she has adapted to remain successful. If you are an employer, you can also visit Santander UK SME Support Toolkit To get more resources.
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