May 18th is the deadline to request reimbursement from AT&T, if you are one of the customers affected by its mismanagement of unlimited data plans. Payment varies on a case-by-case basis, but the average payout is between $20 and $30.
The Federal Trade Commission (FTC) sued AT&T for misleading its customers with unlimited data plans between 2011 and 2015.
In 2019, both entities agreed that AT&T would set aside $60 million to compensate affected customers. Who can apply for compensation? What methods are used for this purpose?
Why does AT&T pay?
According to the FTC, between October 1, 2011, and June 30, 2015, the phone company sold thousands of its customers unlimited data plans. Meanwhile, when these customers consume a certain amount of data in a given billing cycle, it reduces browsing speed. At such low levels, it was practically impossible to use many applications, i.e. no data was consumed.
Thus, AT&T must compensate customers affected by its malpractice. For this, he had to allocate an amount of 60 million dollars. As of today, there are only 7 left to be distributed.
How does AT&T compensate? Affected customers who are still affiliated with the scam receive partial refunds via bank transfer. Those who unsubscribe receive a check.
Who is eligible for compensation from AT&T?
The company failed to contact all customers affected by its mishandling of unlimited data packages. Therefore, the injured are urged to claim their compensation.
Claimants must meet the following requirements, as set forth by the Federal Trade Commission:
- You are a previous AT&T customer
- Have contracted an unlimited data plan (from the company) between October 1, 2011 and June 30, 2015
- I experienced a data outage at that time
- No refund for this issue
Those who meet these requirements can request a refund through the Federal Trade Commission’s official website: www.ftc.gov/ATT.
For any questions, you may call 1-877-654-1982, or email [email protected].
“Award-winning alcohol trailblazer. Hipster-friendly internetaholic. Twitter ninja. Infuriatingly humble beer lover. Pop culture nerd.”